It is illegal to reproduce unlicensed trademarks or logos
onto products within the HeartBeat website. The exclusive
use and reproduction of such images lie solely with the legal
owners. In addition, unlicensed copyrighted material from
photographers, artists, authors and writers of original works,
cannot be reproduced within the HeartBeat web site.
Privacy, security and confidentiality are important to HeartBeat
Enterprise. The following terms of service (TOS) endeavour
to make our web site a safe place to trade. You should understand
that by using this web site you agree to the following terms
Your contract is with HeartBeat (HB).
You agree that email will be used as the standard means of
communication. If your order is accepted, we will send you
an email confirming this.
This confirmation email will contain all relevant statutory
information concerning your contract.
HB do not store any credit card information, nor will we
pass any of your personal information, including credit or
debit card information to any third party.
You undertake that all details which you provide to us for
the purpose of ordering goods are correct, that the credit
or debit card you are using is your own and that there are
sufficient funds to cover the cost of the order.
Your statutory rights are not affected but otherwise all
purchases are non-exchangeable, non-refundable and non-transferable.
The website cannot stop you from including unacceptable
artwork or text in your order. HB reserves the right to refuse
any order placed by you and to edit/omit artwork/text or to
contact you for alternative artwork/text as it deems appropriate
if any artwork/text appears to us to be offensive or unacceptable
or detrimental to HB's reputation or that of its business
HB aims to dispatch all orders within 4 - 9 working
days of confirmation that your order has been accepted.
Delivery charges are currently paid by HB's
customers depending on where the goods is delivered to and
how customers want the goods to be packed.
As HB products are personalized we can only accept
returns of products in their original condition within 10
days of despatch at the discretion of our Customer Services
team, provided that either the goods have been damaged in
transit, or the goods suffer from a manufacturing defect.
Most of the products displayed on this site are available in our Site. In some cases, merchandise displayed for sale on this site may not be available at Site. The prices displayed on this site are quoted in Malaysia Ringgit (RM) and are valid and effective only in Malaysia.
Accuracy of Colors
We have made every effort to display as accurately as possible the colors or our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
We will have no liability (whether for damages, return of merchandise for credit, or otherwise) as a result of any variances between the appearance of colors and/or graphics displayed on your monitor and on any finished product purchased by you.
We may amend these terms and conditions from time
to time, and post the new version on the website. When we
do so, we will mention the fact on our home page www.HeartBeat.my.
All purchases from the date of posting onwards will be governed
by that new version.
HB attempts to ensure that the information available
on the website at any one time is true and accurate but cannot
guarantee that it will be error-free. HB does not make any
warranty that the website is free from infection by viruses,
trojans, worms or anything else that may have destructive
HB does not accept liability for any errors and omissions
and reserves the right to change information, specifications
and descriptions of listed goods, products and services.
HB will do its best to correct errors and omissions as quickly
as practicable after being notified of them.
HB makes no representations about the fitness for a particular
purpose of any of the products or services available on this
HB does not accept liability for any indirect or consequential
loss arising out of the use of the website or for any products
or services purchased from the website.
This Liability section applies only to the extent permitted
Intellectual Property Rights Policy
HB prohibit shop owners from setting up or putting into circulation any merchandising articles that infringe the original author, brand or copyrights of a third party. Since a majority of the process is done automatically, HB cannot insure that these rights are never infringed by a shop owner. Therefore, HB asks all rightful owners that suspect intellectual property rights to let the company know immediately.
HB holds the right to immediately delete all content (graphics, logos, text, etc.) that violate the intellectual property rights of an original author, brand or copyright. The shop owner must produce a confirmation of rights to the copyright or rights to use the copyright for every design uploaded. This would require proofing every design before accepted by HB and potentially by a third party.
If you suspect intellectual property or copyright abuse, please contact us.
Many thanks for your help.
These terms of service contain the entire agreement between
you and HB relating to your purchase. You are responsible
for reading all information in these terms of service fully.
If any of these terms are held to be invalid or unenforceable,
those terms will be struck out and the other terms remain.