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Home > Returns


  • We accept returned goods for exchanging or money back guanrantee IF they are defective during delivery.
  • The return process is simple. Just take the photo on the defective goods and email to us at feedback@heartbeat.my.
  • If the goods is broken, just "deliver" it to your nearer dustbin.
  • Otherwise, please send the goods to us.
  • We will bear the shipping charges on sending back the goods to us and also sending the replaced items to you.
  • The return policy will only be effective for a period of one(1) week from the time you receive it from the shipping agent.

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Malaysia Online Personalized Gift Store - HeartBeat.my

~ Unique, Personalized & Memorable Gifts During Gift Giving Occasions such as
Anniversary, Birthday, Graduation, New Born Baby, Wedding etc. ~