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This is the place to come for all the answers to your common questions. Please browse through the questions here before getting in touch.

If we don't answer your question below, please just Let Us Know!

About Order
1.
I'm nervous about shopping online. Is it secure?
2.
How to order?
3.
If I want to upload my photo, what is the specification?
4.
Any differences of colors between my uploaded photo & the finished gifts?
5.
How long will it take to get my order?
6.
How to make payment for my order?
7.
What is the currency applied?
8.
How much is the shipping cost?
9.
How to return the gifts if it is broken during delivery?
 

ABOUT ORDER
1. I'M NERVOUS ABOUT SHOPPING ONLINE. IS IT SECURE?
Yes. We do not use our own payment solution but rather we use cash in at Maybank, online funds transfer at Maybank2U. They process your transaction completely securely online. They process thousands of orders a day, and are even the preferred payment method for E-commerce!



Besides that, our Secure Sockets Layer (SSL) software is the industry standard for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

To see how public / blogger / customer review us, please refer to Review.


2. HOW TO ORDER ?
Step 1/8 - Register as a member
It is free and easy to register as a member. You can click on "Create an Account" to proceed to member registration. You will only need to fill in your information such as contact number, email and so on. Please make sure to double check your profile in order for us to serve you better.

Step 2/8 - Choose the interested gift items
It is similar with shopping in shopping centre. If you are interested in our gift items like T-shirt, Mug, Puzze etc, please click on the picture and personalize it by choosing your template, entering your text and uploading your photos. After that, click on "Add to Cart " to put it in shopping cart.

Step 3/8 - View the order
You can view your ordered gift items in the shopping cart.
Once you have confirmed your order, please click on "Check Out" to proceed to payment.

Step 4/8 - Fill in the Delivery Information
Afterward, you will have to fill in the delivery information. Please put down your remark if you need us to arrange something special for your recipient. Click "Continue" to proceed to next step.

Step 5/8 - Fill in the Payment Information
Please select the preferred payment method (online payment, cash deposit, Internet funds transfer etc) that convenient to you.

If you have an Online Voucher Code, please enter here to enjoy discounted price or free gifts.
Click "Continue" to proceed to next step.

Step 6/8 - Confirm the order
Lastly, you will see an order summary. Kindly double check the information clearly.
Click on "Confirm Order" if you would like to confirm the order.

Step 7/8 - Congratulation. Your order has been confirmed.
You will receive an order summary email from us.
After make payment, please email / sms us your

- order ID
-
amount bank in
- date / time bank in
- bank in slip number
- print screen of online transfer
(if have).

If we need payment clarification, we will contact you for more details.

Step 8/8 - Delivery of items
We will proceed to process your delivery once the payment has been cleared within 3 working days. Your gift items will be delivered to you within 3 - 5 working days.

To see the "Order Guideline" in picture , please click here.



3. IF I WANT TO UPLOAD MY PHOTO, WHAT IS THE SPECIFICATION?
If you are uploading a digital photo, it must be a minimum of 300 DPI or approximately 1500px by 1500px (or higher), this information can usually be found under the properties of a picture file.



The actual print size (dimensions) of the photo must be at least the same size of the print area. It can be larger, we will adjust the size if necessary. The print size cannot be smaller then print area, otherwise the file will break up and lose sharpness.



4. ANY DIFFERENCES OF COLORS BETWEEN MY UPLOADED PHOTOS & THE FINISHED GIFTS?
Due to the nature of the sublimation process there may be a slight shift in color versus your original graphic or as you see it on your computer screen. We use only first quality products, however, the process involves a heat press so the finished product may not appear as sharp as your original.



5. HOW LONG WILL IT TAKE TO GET MY ORDER?
All orders are dispatched within 3 - 5 working days, but often significantly quicker.
Thus, if you want to receive the gifts earlier, you can let us know during making order by putting down your remarks there.

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6. HOW TO MAKE PAYMENT ON MY ORDER?
If you are making order online, please refer Payment for online payment details.
If you are making order at our retail shop, we do accept only cash payment.



7. WHAT IS THE CURRENCY APPLIED?
Currently, we are only providing service in Malaysia. Thus, Ringgit Malaysia (RM) will be applied.



8. HOW MUCH IS THE SHIPPING COST?
We charge a small shipping cost for each order to cover postage and packing.
The charges are as follows: RM 7 for shipping in West Malaysia and RM 12 in East Malaysia.
For details, please refer Shipping.



9. HOW TO RETURN THE GIFTS IF IT IS BROKEN DURING DELIVERY?
For details, please refer Return Policy.



 
 

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Malaysia Online Personalized Gift Store - HeartBeat.my

~ Unique, Personalized & Memorable Gifts During Gift Giving Occasions such as
Anniversary, Birthday, Graduation, New Born Baby, Wedding etc. ~